Technical Support Assistant

The position

We are currently seeking a Service Technician to assist our clients. This position primarily provides remote support; however, on-site support may periodically be assigned.

The ideal candidate must possess some hardware and software troubleshooting capabilities. A professional demeanor, excellent communication, and customer service skills are required.

Requirements

• A thorough knowledge of operating systems, networking, hardware and office software.
• Excellent problem-solving skills.
• Proficient in explaining problems and solutions clearly to clients and non-technical staff.
• Communicate with clients regarding the status of their support ticket(s) in a timely fashion.
• Work under pressure to meet deadlines.
• Document all work performed in real time.
• Self-starter.
• Skilled at prioritizing tasks.
• Availability to travel in the US and Latin America.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• Spanish/English Proficiency (French would be a plus).

Strongly desired

• IT Experience.
• Project management experience. 

 What we propose

Job Type: Full-time

Work authorization: United States (Required)

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave

Schedule: Monday to Friday

Supplemental pay types: Bonus pay

Language:

• Spanish (Required)
• English (Required)

Willingness to travel: 50% (Preferred)

Applications must be sent by email on jobs@survisiongroup.com